Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Eligibility:
To be eligible, your item must be in the same condition you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase (order number).

Non-returnable items:
Due to hygiene reasons, earrings cannot be returned if worn or removed from sealed packaging. Sale items, gift cards, and custom/personalized items cannot be returned.

How to start a return:
Contact us at hello@maboutiquejewelry.shop within 14 days of delivery. Please do not ship any items back without contacting us first. Items sent back without prior approval will not be accepted.

Once you contact us, we will provide you with the approved return address and instructions. The return address will be assigned based on your order and may be our fulfillment partner's facility.

Damages and wrong items:
Please inspect your order upon receipt. If the item is defective, damaged, or you received the wrong item, contact us immediately at hello@maboutiquejewelry.shop with photos within 48 hours so we can resolve the issue.

Refunds:
Once we receive and inspect your return, we will notify you if the refund is approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Please note it may take some additional time for your bank to process.

Return shipping cost:
Buyer is responsible for return shipping costs unless the item is damaged or defective.

Contact:
For any return questions: hello@maboutiquejewelry.shop